DOWNLOAD BROUCHUREUpcoming ISO 20000 Lead Auditor Training
| Training | Dates | Times | Duration | Location |
|---|
OVERVIEW
ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
COURSE OUTLINE
- Fundamental principles and concepts in Service Management
- Service Management System (SMS)
- Fundamental Audit Concepts and Principles
- Preparation of an ISO 20000 audit
- Conduct of an ISO 20000 audit
- Conclusion and follow-up of an ISO 20000 audit
- Management of an ISO 20000 audit program
BENEFIT
- Helps to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000
- Helps to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
- Will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO 17021.
WHO SHOULD ATTEND
Following are the roles for whom training is suitable.
- IT Professionals
- Internal auditors and expert advisors in IT service management
- Technical experts wanting to prepare for an SMS audit function
- PM or consultants wanting to master the SMS audit process
- Auditors wanting to perform and lead SMS certification audits
- Persons responsible for the Information Technology Service conformity in an organization
EXAM
There is no prerequisite to do this course.
Exam details:
- Exam duration:3 hours
- Exam format: Descriptive & paper based
- Exam body: PECB
- Open book: Yes
REQUEST FOR CALLBACK
Related COURSES
TRAINER
GALLERY
FAQ's
Choose Wiselearner in your journey
Our certification is from IGC (Independent Global Certification) which is globally recognized.
IGC is a global and an Independent Certification body with a wide experience in the certification industry, which offers vendor neutral comprehensive portfolio of internationally recognized certifications. Our motto is to provide our clients comprehensive examination and certification services that inspire trust and benefit society as a whole. Please visit https://www.igcexam.com
Lead Implementer courses enable participants to develop an expertise to support an organization in implementing and managing a Management System based on ISO. All our Lead Implementer courses are consistent with the good practices of project management established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and Integrated Implementation Methodology for Management Systems and Standards (IMS2).
Lead Auditor courses enable participants to develop the expertise needed to audit a Management System and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conduct of an audit. All our lead auditor training courses include Accepted Audit Methodology for Management Systems and Standards (AMS2).
It takes approximately 2 to 3 working days after the exam to get the results.
You can easily verify IGC Certificates with the following form. Please fill in your Last name + Certification Number and click the search button.
IGC certification is valid for life time.
Reviews
M V N Sai
EX IAF
Excellently co-ordinated schedule and well planned out lectures.
Ram Krishna
TCS
wiselearner provided good quality of training. The support from them was excellent.
