Upcoming ITIL v5 Foundation Training
| Dates | Times | Duration | |
|---|---|---|---|
| 07 March 2026 | 09:30 AM - 05:30 PM (IST) | 08 Hours | |
| 11 April 2026 | 9:30 AM - 5:30 PM (IST) | 8 Hours | |
| 09 May 2026 | 9:30 AM - 5:30 PM (IST) | 8 Hours |
OVERVIEW
ITIL® Foundation (Version 5) introduces learners to the modern concepts of digital product and service management. The course establishes a common language and provides a comprehensive understanding of how organizations create, deliver, and continually improve digital products and services.
Version 5 reflects the evolving digital landscape, incorporating modern operating models, value streams, AI integration, and human-centred service experiences. The certification focuses on value co-creation, service relationships, lifecycle activities, and the ITIL Value System.
This course is designed for professionals seeking a strong foundational understanding of ITIL within contemporary digital environments.
COURSE OUTLINE
Module 1: Key ITIL Terms & Definitions
Module 2: The ITIL Four Dimensions
Module 3: ITIL Product & Service Lifecycle
Module 4: The ITIL Value System
Module 5: Value Streams
Module 6: ITIL & AI
Module 7: ITIL & Other Frameworks
BENEFIT
Upon completion, you will be able to:
• Understand digital product & service management concepts
• Explain value co-creation, outcomes, cost, and risk
• Understand service offerings and service relationships
• Recognize the ITIL Four Dimensions
• Understand lifecycle activities and their purpose
• Interpret the ITIL Value System (SVS)
• Apply ITIL Guiding Principles
• Understand value streams and mapping
• Recognize the role of AI in ITIL
The certification strengthens professional credibility and improves alignment between business and digital services.
WHO SHOULD ATTEND
Digital transformation demands a structured yet flexible approach to managing products and services. ITIL Foundation (Version 5) helps you understand:
• How value is co-created in modern service ecosystems
• How digital products and services are managed holistically
• How lifecycle activities operate iteratively
• How AI supports service management practices
• How ITIL aligns with DevOps & project management
Whether you work in IT, operations, service delivery, or digital roles, this course builds essential knowledge applicable across industries.
EXAM
Exam Name: ITIL® Foundation (Version 5)
• Exam Type: Closed book
• Duration: 60 minutes
• Questions: 40 multiple-choice
• Pass Mark: 65% (26 correct answers)
• Bloom’s Level: BL1 & BL2
REQUEST FOR CALLBACK
Related COURSES
- SIAM Foundation
- SIAM Professional
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL v4 Foundation
- ITIL 4 Practitioner - Service Desk
- ITIL 4 Practitioner - Problem Management
- ITIL 4 Practitioner - Service Request Management
- ITIL 4 Practitioner - Monitoring and Event Management
- ITIL 4 Practitioner - Incident Management
- ITIL 4 Specialist - Monitor, Support and Fulfil
TRAINER
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 27 years of experience in IT industry. Have trained more than 20,000 people in past 15 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
GALLERY
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