Upcoming ITIL 4 Practitioner - Service Request Management Training
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OVERVIEW
The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals who wish to provide efficient and user-friendly handling of all pre-defined, user-initiated service requests to support the agreed quality of service.
COURSE OUTLINE
- Understand the key concepts of the practice
- Understand the processes of the practice
- Understand the roles and competencies of the practice
- Understand how information and technology support and enable the practice
- Understand the role of partners and suppliers in the practice
- Understand how the ITIL capability model can be used to develop the practice
- Understand how ITIL guiding principles help to develop the practice.
BENEFIT
ITIL 4 Practitioner: Service Request Management allows professionals to efficiently:
- Establish clear and structured patterns and methods of working
- Reduce costs associated with request handling and fulfilment
- Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
- Fulfil SLAs with service consumers
- Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
- Measure, assess and develop the Service Request Management practice capability in their organization by using the ITIL Maturity Model.
WHO SHOULD ATTEND
- IT service management professionals
- IT support staff
- Service desk professionals
- Business analysts
- IT project managers
- IT architects
- Service delivery professionals
- IT consultants
- Service owners
- Process owners
EXAM
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Exam Duration: 30 Minutes
- Level of Qualification: Practitioner
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- SIAM Foundation
- SIAM Professional
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL v4 Foundation
- ITIL 4 Practitioner - Service Desk
- ITIL 4 Practitioner - Problem Management
- ITIL 4 Practitioner - Monitoring and Event Management
- ITIL 4 Practitioner - Incident Management
- ITIL 4 Specialist - Monitor, Support and Fulfil
- ITIL V5 Foundation
- ITIL V5 Foundation Bridge
TRAINER
Trainer is a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. Have trained more than 20,000 people in past 13 years. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. Delivered training for global companies like Microsoft, Deloitte, JPMC, Barclays, Open Solutions, Oracle, Fiserv, Pepsi, Accenture and many other comapanies.
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GALLERY
FAQ's
Choose Wiselearner in your journey
The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals who wish to provide efficient and user-friendly handling of all pre-defined, user-initiated service requests to support the agreed quality of service.
This course is designed for: IT service management professionals; IT support staff; Service desk professionals; Business analysts; IT project managers; IT architects; Service delivery professionals; IT consultants.
Key topics include Understand the key concepts of the practice, Understand the processes of the practice, Understand the roles and competencies of the practice, Understand how information and technology support and enable the practice, Understand the role of partners and suppliers in the practice, Understand how the ITIL capability model can be used to develop the practice and Understand how ITIL guiding principles help to develop the practice.
Establish clear and structured patterns and methods of working. Reduce costs associated with request handling and fulfilment. Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction. Fulfil SLAs with service consumers. Improve standing or reputation with the service consumer due to higher service quality and clear user expectations.
Exam Duration: 30 Minutes; Level of Qualification: Practitioner; Open Book: No.
The training includes Exam Fee Included, 100% Success Rate, Official & Accredited Course, Mock Question and Answers and Highly competent and certified trainers.
Training is delivered by a PEOPLECERT, EXIN, PECB, DMI, CCC, MILE2, IGC, APMG, BTC, BTA, GAQM & IGC accredited Trainer with over 25 years of experience in IT industry. They have trained more than 20,000 people in past 13 years.
Yes. WiseLearner runs live, instructor-led online ITIL 4 Practitioner - Service Request Management batches for learners in India and worldwide. Classroom sessions in Hyderabad can be arranged on request.
Yes. Dedicated ITIL 4 Practitioner - Service Request Management batches can be arranged for corporate teams, with the schedule and examples tailored to your organisation. Contact us for a proposal.
Use the enquiry form on this page, email [email protected] or call +91 99084 55513, and our team will share the next batch dates and fees.
