DOWNLOAD BROUCHUREUpcoming DPI - Direct, Plan and Improve Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 18 & 19 May 2024 | 9:30 AM - 5:30 PM (IST) | 16 Hours | Any City |
OVERVIEW
The Direct, Plan, and Improve (DPI) course is “shared” course between two designation streams – the Managing Professional (MP) and the Strategic Leader (SL).
This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
Another major component of the course includes learning about the impact of Agile and Lean ways of working and howthese methodologies can be leveraged to your organization’s advantage. The course provides practical and strategicelements for planning and delivering continual improvements with necessary agility.
COURSE OUTLINE
Understand how to plan and build a service value stream to create, deliver and support services
- Module 1 – DPI Key Concepts
- Module 2 – DPI Scope, Key Principles and Methods
- Module 3 – The Role of Governance, Risk, and Compliance
- Module 4 – Focus on ImprovementService design
- Module 5 – Focus on Organizational Change ManagementService desk
- Module 6 – DPI, Measurement and Reporting
- Module 7 – DPI, Value Streams and Practices.
- Module 8 – Course Recap and Exam Preparation
BENEFIT
On completing this course, candidates will gain knowledge on how to:
- Create business strategies with a ‘learning and improving’ vision;
- Strategically plan, analyze and improve services and products
- Apply the DPI concepts in the real environments
- Check the compatibility of processes with the latest industry standards
- Utilize Lean and Agile ways of working to the best of the organization’s advantage
- Clear the Direct, Plan, and Improve (DPI) exam
WHO SHOULD ATTEND
This course is aimed at IT service management practitioners who are seeking to obtain the Managing Professional (MP) the designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
EXAM
DPI Certification Information:
- Exam Duration: 90 Minutes
- Number of Question: 40 Questions
- Level of Qualification: Intermediate
- Open book: No
- Exam Format: Multiple Choices
- Exam Pass Mark: 28 out of 40 (70%)
- Electronic Devices Permitted: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr. Alkesh Mishra is PeopleCert, APMG, EXIN and IGC accredited Trainer with over 22 years experience in IT infrastructure service delivery, operations management, remote project/program management, and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation, and negotiation skill with an appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5.
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