Upcoming IT QUALITY INDEX Foundation Training
| Training | Dates | Times | Duration | Location |
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OVERVIEW
This course provides an introductory overview to the IT Quality Index framework. It details the need of a holistic approach to IT quality and compares the new IT quality assessment with the operational ways of assessment with focus on specific areas. Course participants will gain knowledge of IT quality terms and how quality can be measured and traced over time in an unbiased, objective way.
COURSE OUTLINE
Course Contents:
- IT Quality measurement – Motivations.
- Previous IT quality models
- Architectural design of a holistic IT quality assessment
- IT Quality Index – The model, principles & the IT quality definition
- Quality domains, dimensions & attributes
- Business/customers
- Human assets
- Services
- Processes
- Tools
- Appearance
- IT Quality Index assessment – Planning, organization & assessment method
- Quality domains, dimensions & attributes
- Analysis & processing
- Interpreting results, creating a management summary & results presentations
- Value to the business
BENEFIT
- Successful candidates will gain Certified IT Quality Professional – CITQP certification Increasing Your Marketability.
- Value to Your Current Position or Earning Potential.
- Will gain knowledge how to assess actual IT quality levels, identify areas with biggest improvement potential.
WHO SHOULD ATTEND
All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals.
EXAM
No prerequisites – ITIL® Foundation or higher certificates are very helpful.
- Type: Objective
- No. of Questions: 20
- Passing Percentage: 70%
- Duration of Exam: 45 Minutes
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