IT QUALITY INDEX Manager

Course Contents:

• Overview of IT quality management system
• Overview of ITQI framework
• Designing visual IT QMS system
• Key components of IT QMS
• Establishing IT QMS – roles, activities
• Responsibilities of Quality Manager
• Improvements initiations, recording, processing
• Managing improvements
• Value / Benefits of improvements – CVC, RBA, ADRA techniques
• Reporting and KPIs of IT QMS
• Value to business
• Mapping to COBIT 5 enabling processes APO11

Exercises

• Finding ideas for improvement
• Visual management of improvements
• Valuation of improvements

• Candidates will learn to communicate the value, design, management and adjustment of the IT quality management system on a strategic and a tactical level.
• Candidates will learn how to design their own IT QMS based on the IT Quality Index principles with respect to the context and complexity of their particular IT departments.
• Improved efficiency, performance and earning potential.

For IT managers with the course being focused for IT quality leaders, team leaders, IT quality managers and CIOs. This course is targeted to IT quality managers who are designing and managing continual IT Quality Improvement Systems in their IT organizations, with an aim to becoming a Certified IT Quality Manager – CITQM