Upcoming ITIL® 4 Practitioner: Monitoring and Event Management Training
| Training | Dates | Times | Duration | Location | |
|---|---|---|---|---|---|
| Live Virtual | 18 May 2024 | 9:30 AM - 5:30 PM | 16 Hours | Any City |
OVERVIEW
The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals who wish to enhance their skills in the monitoring and event management practice area. The module covers systematic observation of services and service components, recording, reporting, and responding to selected changes of state identified as events. Professionals can demonstrate their understanding and application of the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels to maximize value from this practice area.
COURSE OUTLINE
- Understand the key concepts of the practice
- Understand the key processes of the practice
- Understand the roles and competencies of the practice.
- Understand the key concepts of the practice.
- Understand the role of partners and suppliers in the practice
- Understand how the ITIL capability model can be used to develop the practice
- Understand the recommendations for practice success
BENEFIT
ITIL 4 Practitioner: Monitoring and Event Management practice module empowers IT professionals to:
- Detect early warnings of IT service interruption or degradation
- Improve IT service availability
- Proactively detect and prevent incidents and problems
- Understand service health and make informed decisions
- Boost availability and performance reporting
- Reduce cost of outages and minimize "firefighting" approach to incidents
- Manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model
WHO SHOULD ATTEND
- IT professionals involved in monitoring and event management
- IT professionals responsible for IT service availability and performance
- IT service managers and owners
- Incident managers
- Problem managers
- Service desk managers
- IT operations managers
- IT architects and designers
- IT consultants and service providers
- Any IT professional interested in learning about ITIL 4 Monitoring and Event Management practice
EXAM
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Exam Duration: 30 Minutes
- Level of Qualification: Practitioner
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® V4 Foundation
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr Alkesh Mishra is a PeopleCert, APMG, EXIN and IGC accredited Trainer with over 23 years of experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with the appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on a scale of 1 to 5.
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