Upcoming ITIL® V4 Foundation Training
OVERVIEW
The ITIL®4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL®4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL®4 service management framework and how it has evolved to adopt modern technologies and ways of working.
COURSE OUTLINE
V4 Foundation - Course Objectives
- Module 1: Service management – 19 concepts
- Module 2: Service management – 4 dimensions
- Module 3: Service value system – 5 components
- Module 4: Guiding principles – 7 principles
- Module 5: Service value chain – 6 activities
- Module 6: Practices – 18 practices
- Module 7: Summary and exam preparation
BENEFIT
V4 Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITSM to gain better results and enhanced performance. ITSM is continuously evolving and improving and it has gone through an update and now its version4. Out training program includes all the changes of latest version of ITSM.
WHO SHOULD ATTEND
If you are an IT professional, business manager or business process owner in an organization that operates according to ITSM or you intend to deploy ITSM in your organization. Customer and companies want to work with certified people. After gaining the certificate, you will understand how the ITSM certification program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
EXAM
There are no pre-requisites for the V4 foundation training course.
Following is information on the Accredited V4 Foundation certification exam.
- Exam Duration: 60 Minutes
- Exam Format: Multiple Choices
- Number of Question: 40 Questions
- Exam Pass Mark: 26 out of 40 (65%)
- Level of Qualification: Foundation
- Electronic Devices Permitted: No
- Open Book: No
REQUEST FOR CALLBACK
Related COURSES
- MPT - Managing Professional Transition
- CDS - Create, Deliver and Support
- DPI - Direct, Plan and Improve
- DSV - Drive Stakeholder Value
- HVIT - High Velocity IT
- DITS - Digital and IT Strategy
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Specialist: Monitor, Support and Fulfil
TRAINER
Mr Alkesh Mishra is a PeopleCert, APMG, EXIN and IGC accredited Trainer with over 23 years of experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. Works as a freelance trainer for various companies based in India and overseas. Excellent communication, presentation and negotiation skill with the appropriate audience at all levels. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5.
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